6 months ago

Once A Nurse, Always A Nurse...

This week, the U.S. House of Representatives Energy and Commerce Committee unanimously passed the Title VIII Nursing Workforce Reauthorization Act (H.R. 2713), bipartisan legislation I authored with Representative David Joyce (OH-14) to strengthen read more...

6 months ago

Gap names Key to 'customer experience' post, eliminates creative director position

NEW YORK - read more...

8 months ago

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse

More and more disgruntled customers are posting personal horror stories online about their interactions with customer service representatives at call enters.

But former service representatives Mark Pavlic and Jacob Curtis recently told ABC read more...

8 months ago

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse

More and more disgruntled customers are posting personal horror stories online about their interactions with customer service representatives at call enters.

But former service representatives Mark Pavlic and Jacob Curtis recently told ABC read more...

8 months ago

Car Rental Satisfaction on the Rise

In contrast to the decline in hotel guest satisfaction, customers of rental car companies are as satisfied as read more...

8 months ago

Gap names Key to 'customer experience' post, eliminates creative director position

NEW YORK - read more...

8 months ago

Ceridian Named Finalist in Prestigious Voice of the Customer Award

MINNEAPOLIS--()--read more...