8 months ago

Why Customer Service Matters in Small Businesses

A small business has a lot of disadvantages over larger companies. Limited cash flow, fewer employees to manage various tasks and an owner who must stay on top of everything. Customer service is another area that is cr read more...

10 months ago

Why Sales Data is Important for Customer Service

Data is key to getting the sale. A sales person or marketer must know their audience. They must know what they like and what they don’t, why and how they shop and what is likely to make them buy. Analyzing data for sales is big business. How read more...

10 months ago

Is the Customer Always Right? Understanding the Goal of Call Centres

It used to be the mantra of most businesses. The customer was always right. That meant that the customer service person must do whatever it takes to make things right with the customer, giving them what they want even to the detriment of the compa read more...

11 months ago

Top Reasons to Outsource Your Call Centre

Whether you have a new company just getting started or you’re thinking about making some changes, outsourcing a call centre can be a big decision. Even if you feel like your current situation isn’t ideal or customer service analytics s read more...

11 months ago

How to Ramp Up Customer Service for the Holidays

As the calendar counts down the days until the end of the year, businesses start thinking about what that means for the holiday season. Retail stores take advantage of holiday sales with the goal of reducing inventory. Other businesses focus on ho read more...

11 months ago

Measuring Call Centre Effectiveness

Call centres are designed to handle a large volume of phone calls and to manage customer service more efficiently. They also come with a higher cost and reduced interaction with customers. To ensure your call centre is doing the best job possible read more...

12 months ago

5 Steps to Improve Relationships with Your Customers

From assisting with a purchase to dealing with a malfunctioning product, your company’s customer service is going to interact with customers on a regular basis. Some of them will be nice and friendly while others will be upset and angry. No read more...