Hamza zahid

My performance to show odesk to get work

Customer Service Test Performance

Topic Correct Answers
5. Dealing with Difficult Customers 60%
2. Customer Needs 100%
7. Resolving Situations Arising out of Bad Customer Service 75%
4. Customer Service on the Internet 100%
1. Creating Customer Service Strategy 62%
3. Customer Relationship Management 80%
6. Phone Etiquette 100%