Any courier driver - whether as an employee of a larger organisation or earning a paycheck as a one-man operation - could find that getting a constant stream of clients could be kado unik, kado ulang tahun unik. Enjoying repeat business with regular clients is no accident, however, it's the result of a carefully cultivated professional status and one that you must work hard on each day. Here are three tips which will get you on the correct path.
You Are a Walking Advertisement
As a courier driver, particularly if a one-man procedure, your single strongest means of advertising your providers is yourself. Clients (or potential customers) regularly make a snap, split-second judgment of your business based on your demeanour or how you carry yourself. When you work in the delivery industry you need to understand that it's a people-oriented service industry; you will be interacting with people who have their own bias and problems, and youre here to end up being the of a remedy.
For example, if you can help it, never ever be late for a delivery, and if youre meeting with a client, don't dress just like you were likely to the pub for a glass or two with friends. You must dress up to project the image that you are a person capable of performing your advertised service effectively in other words, like a dependable, reliable professional. The bottom line is that everything you do and how you look are a projection of your business so make sure you're sending the right signals.
Manage Customers' Expectations
Theres a scene in it series Mad Men when somebody comes to Don Drapers workplace and his secretary tells visitors Draper is out to lunch and that was the finish of the conversation. Draper is usually hopping mad upon learning of it afterwards, saying, "I didn't hire you to inform people where I am or where Im not. I hired you to manage peoples expectations, including mine." While this is a light-hearted example, what it illustrates is the need to maintain a specialist image, while ensuring clients are not disappointed. Applying the same basic principle to a courier driver, controlling objectives of timeliness and business procedures is a complex aspect, and one that takes some time to understand. But keep in mind one particular thing: under no circumstances, ever let your customer leave your presence (and vice versa) disappointed. If youre past due for a delivery, for example, you should have a ready-made counter-give to defuse the situation, like a discount, special offer, or little gift.
Always Be Prepared to Get the Word Out
As a courier driver, you have to treat every business deal as an opportunity not merely to cement a lasting method of trading with a person, but also to get them to recommend you to friends and acquaintances. If you successfully follow both previous tips, this should be a breeze, and the good word about your services will create its own momentum. Nevertheless, you might help it along by always keeping printed materials helpful: give everyone you meet a brochure or, at the very least, a small business card that bears all the pertinent information about your services.