From the information system and reporting point of view Fogelholm

La Rocca, Caruana, and Snehota (2012) highlight that the value of a customer arises from the interaction processes of the relationship between the supplier and the customer. Continuous relationship between the customer and the supplier brings positive outcomes in terms of innovation, and especially fresh information about the market (Walter, Ritter, & Gemünden, 2001). This has also been important in the paper sector, where the whole 'GDC0199' cluster has recently been developing along negative trend, and dystrophin trend is expected to continue in the future (Hetemäki et al.