There are several types of businesses that operate well with their digital communication systems. Small and medium businesses have plenty of capacity and digital systems still meet all the needs of the business. If that is the case, there is no reason to switch to an internet communications system right away. If a digital system ceases to meet the needs of a company, or expansion causes the system to reach its maximum capability, the switch may be well worth the investment. Eventually, in the next decade or so, all businesses will be utilizing VoIP because telephone system providers have stopped manufacturing digital systems. Some have even stopped supporting digital systems altogether.
Digital phone systems are still viable because there are companies that refurbish phones, headsets for call centers, seating, components, and software. They even provide support for the refurbished phone systems. Depending on the system manufacturer and the age of the system, supports and replacement parts are available that will last five to ten years into the future. The systems are referred to as legacy phone, and systems from Toshibia, Panasonic, and Nortel/Norstar are available, as are Polycom audio conferencing phones.
One available system is the Nortel Compact Integrated Communications System (CICS), and it is perfect for smaller and expanding businesses. The initial legacy phones offers four to eight lines, but can expand to eight to twenty-four telephone extensions. It supports other Nortel/Norstar and business series telephones with many popular digital functions. Available add-on features include automated attendant, voice mail, and automatic call distribution. Another system of refurbished phones is the Modular Integrated Communication System (MICS), and it has the capacity to extend to two hundred and forty-eight ports.
Voice over Internet Protocol (VoIP) systems do have definite advantages over digital for some companies, and can cut down the cost of doing business. A mobile workforce operates more cost-effectively with an internet system because people can work from different systems in several places. They can work on their tablets, laptops, and smart phones as long as there is an internet connection or access to a wireless system. That means they can check in with the team, customers, clients, and bosses from the hotel, the airport, home, a coffee shop, or wherever.
Travel time and expenses are lowered because meetings and conferences can be completed via the internet. The internet lends itself well to businesses and large corporations that have multiple office locations and compete in the global market. The best thing to do as a business owner is review the performance of the current communications system. If it works well, keep it, if not, plan on making the switch to VoIP sooner rather than later.