Start-ups often fail. The reputation of those businesses is but one reason for this high rate of failure. Managing your business reputation is actually crucial that you being successful, so you should know how you can succeed here.
Followup with customers. If your company is large, this is certainly much more important. They have to feel essential to you. Automated systems can be used as following up. Ask customers for feedback on anything they bought recently.
When you're handling content that's negative online regarding the brand you represent, you should work towards developing a good offense. Always do what you could to be sure the reaction to your name and brand are posi