The trouble sitsin attaining a degree of customization in customer communications management (CCM) platforms that facilitates every single organisation and user to adjust them to their distinctive situation.
This is the consumer market (and users in general) that influences businesses to advance and innovate.
Interpreting customer communications management
According to Gartner, customer communications management (CCM) is classified as the strategy that permits improving the production, syndication, storing and retrieval of consumer communications. This includes marketing communications, such as customized TransPromo messages, oral prese