Interactive Kiosks are growing in popularity as we move into an age where self-service is an increasingly important feature for customers. At Advanced Kiosks we have discovered that there exists some consistency among industries utilizing interactive kiosks.
Education: We have many institutions for higher learning investing in interactive kiosks for a variety of reasons. The most important reason we have seen is focused around increasing student retention. Interactive kiosks can do this by connecting students to their advisors through appointment scheduling, providing a campus events calendar to alert students to what is happening socially on campus, and also by providing mental health screenings and referrals to counselors if necessary. Student retention is one of the most important benchmarks for institutions for higher learning and interactive kiosks are able to meet all of the key requirements in order to exceed that benchmark.
Healthcare: With the new ACA medical records guidelines, more and more healthcare organizations are turning to interactive kiosks to make signups for their patients quick and easy. By utilizing interactive kiosks, patients are able to sign up before, or after, their appointments and healthcare organizations do not need to hire to fulfill this requirement. It is important to note that the interactive kiosks do not only have to include the signup function. The kiosks can also be used as digital building directories and for wayfinding in facilities that are overwhelming, with multiple floors and confusing layouts.
Human Resources: HR departments have been investing in interactive kiosks for more reasons than you can imagine. Some of the high priorities include connecting a disconnected workforce that has multiple locations, for example multiple factories, all over the world. By placing interactive kiosks in each location, employees can access their HR portal to scan and upload, or print, documents, report harassment or unsafe work conditions to their HR department, and they can also view training videos, safety information sheets, and other important pieces of information that may be required by their company.
These three different organizations have both similar, and yet very different and specific needs. What is important to all is ease of use for the end user and helping to make everyone’s lives more connected in a world in which disconnection has been flourishing. Interactive kiosks unite individuals, helping every organization move toward their most important goals.