Your new patients are the lifeblood of your Practice.
Imagine your Practice is a pipeline. At the very beginning, theres a huge hole because you havent trained your team on how to handle new patient calls and maximize their first interaction with the patient The telephones! You need to train your team on the telephones or all your marketing moneythe money you spent on generating those phone callswill be wasted!
We know what youre thinking. Youve heard it all a million times before. Especially if youve been a Scheduling Institute member for a while, you know that we repeat this message again and again and again. We repeat it until we are blue in the face. We write about it in o