When youre paying more than $150 a month for TV, Internet, and phone service, as I am, a promotion offering a triple-play bundle for $79.99 or even $99.99 a month sounds like a cant-lose proposition. Dont get your hopes up. When you add in equipment charges and an ever-longer list of feesmany of them recent additionsthe total package price goes way, way up.
Those extra charges arent exactly hidden, but theyre buried in fine-print footnotes and pop-up boxes that you could easily miss in your euphoria over saving big bucks. We found that recent promotions from Optimum (Cablevision), Verizon FiOS, and Xfinity (Comcast) included a number of fees. You might find these fees tacked on to a triple-play deal:
$4 a month RSN (regional sports networks) fee $1 a month FDV (FiOS Digital Voice) surcharge $2 a month broadcast surcharge $8 to $12 a month for each HD STB (set-top box) $13 to $17 a month for a DVR $5 to $10 a month for a cable modem or router $8 to $10 a month for a separate phone modem $1.50 a month for additional outlet $90 for installation.
This list doesnt even include taxes or government fees such as E-911 and the Federal Universal Service Fund. Such taxes and fees can easily exceed $10 a month.
When you factor in all the extras, a $79.99-a-month package can wind up costing you well over $100. And if the salesperson convinces you that you cant live without a bigger, better package, the bill could easily be double what you expected.
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Theres not much you can do to avoid some of these fees, but other chargesfor installation and DVR service, for examplemight be negotiable, particularly if youre a new customer. If you cant get the price down, you can always ask for extras such as a free DVR or faster broadband service.
To make the deals more palatable, some companies offer free wireless routers, a year of half-price premium networks such as HBO and Showtime, even $200 or $300 gift cardsusually if you sign a two-year contract. Youll have to decide whether its worth being locked in for two years to get those enticements.
See whether friends and relatives who use that provider are satisfied with the service, or check our Ratings of telecom providersto see how their customers rate them. If you opt for the contract, its especially important that you know exactly what youll be paying, and for exactly how long, so print out the online chat with the company rep or record the phone call to make sure there are no misunderstandings. You might also want to ask about early-termination fees.
And if you decide you simply don't want to pay a high price for telecom services, build your own package with lower-cost alternatives for TV and phone service.
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