My Communications with Xbox Live Support

My son, aged 12, is a big fan of Xbox. Or maybe I should say was a fan of Xbox. He especially liked chatting and playing games with his friends using Xbox Live - until last week, that is, when he went to log on only to find that his account had been permanently banned. There was no prior warning. Needless to say, Microsoft are not his favourite company right now. And the more dealings I have - or try to have - with the supposed support staff, it must be said that neither am I.

I am not the kind of parent who believes that my child is a saint who can do no wrong. In fact, my first reaction, when he shared the news with me, was to ask him what on earth he had done that was bad enough to