Misunderstandings occur more often in the workplace than you might believe. It can be as simple as an employee submitting an incorrect order for supplies because they didn’t hear the right number of items needed. It can be as complex as when a staff member tells a customer something that is against company policy and you have to figure out how to make it right.
Regular Training is Essential
Anytime new processes are put into place or programs are updated, employees need to be trained. This not only includes those who are directly involved in the changes, but others who may communicate with those employees to ensure understanding.
Provide refresher training as needed even when nothing has been updated. Over time, people can forget essential aspects of their jobs that aren’t accomplished every day.
Hold Regular Meetings
Meetings are essential to ensure everyone is updated on the latest information. This is also the time employees can ask questions or air complaints. To ensure these meetings are productive, keep them short and make everyone feel welcome. Don’t criticize others if they don’t understand something or don’t agree with it.