Today, manygovernment websites are hard on the eyesand confusing to navigate, but that might be about to change.
New design standardsreleased Monday for federal sites provide a common resource to standardize and improve what we find online, hopefully saving taxpayers time and frustration in the process.
This isn't a minor issue in the 21st century. At a time when customer satisfaction with federal services is at an all-time low,improving the websites people increasingly rely upon is crucial.Research from the Stanford Web Credibility Projectshows that how well a site is designed -- or not -- affects how we trustor use it. Ugly images, buggy code and confusing design can confound