Wowing Your Customers in a Lackluster World

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If it seems to you that service providers have become more complacent recently and that the quality of service that they provide has dropped in many instances, you are probably right. In an era when fortunes have plummeted, people struggle to find or keep a job, families are stretched to the breaking point, organizations struggle to stay afloat, anxiety levels are peaking, optimism is often replaced with pessimism, and there is chaos all around the world, service providers often seem to take it out on their customers. They do this through indifference, lack of enthusiasm, and in some cases blatant rudeness.

The impact