There is an old saying, you win business on value and shed it on service.
Nevertheless, service is more often than not an amalgam of many focus areas utilized to describe anything that does not have clear expectations and deliverables which must be stated in the EMS provider solutions agreement.
I strongly recommend that when OEM executives are evaluating and browsing for EMSproviders, a simple statement of contractual company T&C's be integrated in the request for quote (RFQ) package.
These must be agreed to at the beginning stages just before anyone indicators anything \u2013 and everyone is nonetheless keenly motivated.
Surprisingly, this standard element from any customer's agreements is typically omitted or left as TBD. Be taught new information on our partner link by navigating to electronics manufacturing services. Service providers aren't going to fill this in later.