The Cost of Over-Managing - CBS News

Last Updated Jul 29, 2010 1:41 PM EDT

By Caitlin Elsaesser

Shelly Sun, a self-proclaimed workaholic, wanted nothing more than to boost the number of her company's franchises. As founder and CEO of BrightStar, a Chicago-based home-care company, she pushed for rapid ramp-up -- and got it. The company, which started franchising in 2005, grew from 71 offices nationwide in 2008 to 131 in 2009.