You have probably heard customers complain about being routed to an international call centre where they have trouble understanding the person or communicating with them about their needs. When you choose local call centre services in Calgary or other nearby cities, you eliminate one of the biggest challenges for your customers. When choosing the best agency for your business, think of the benefits of keeping it local.
A company that is local is going to be easier for your clients to work with. They often hire people from the same region, which eliminates problems with accents or location-based phrasing. Not only will it be easier for your customers to understand what they are being told, they will have less difficulty making the agent understand what they are saying.
This becomes especially important in specific industries that have a lot of technical jargon. Customers already have the struggle with understanding those terms without adding the issues of dialect or accents.
Same Time Zone
Another benefit of searching for call centre services in Calgary is that the company will be in the same time zone. If they must contact outside companies, it is easier to make these calls when the business is open or to know when to reach out for after-hours service if they are on the same schedule.
This same concept applies if you only hire after-hours call centre assistance. It is often easier to find a company willing to be on-call during specific times, such as during peak seasons.
Less Paperwork and Cost
When you work with a local call centre, you avoid the hassles of dealing with international issues. You don't have to worry about whether they have the proper equipment and technology or what foreign laws you have to follow.
In addition, it is often more cost-effective to hire locally. While businesses moved to overseas call centre agencies to reduce costs, studies have shown that the difference in costs has been far less than expected, mainly because of other expenses that weren't considered.
Improved Customer Satisfaction
Perhaps the most important benefit of hiring a local call centre agency is that your customers will be happier. They like dealing with someone they feel is part of the company. The agents will have a better understanding of the local customers and will be better able to provide the high-quality level of service you expect.
What this translates into is even lower costs because it is less expensive to keep a current customer happy than it is to win over new customers. When you are working on your marketing efforts to bring in new customers, it will be in addition to the ones you have rather than replacing them because they were dissatisfied with your company.
Choosing a local call centre makes sense for so many reasons. However, you want to make sure you find the best qualified organization that will represent your company in the best way possible. Compare agencies and look for the one that truly understands your business and will handle your customers with the same professional respect and consideration that you would.
Ashley Meszaros is the Owner/President of We An-Ser Communications in Calgary. We An-Ser Communications provides award winning call center services in Calgary, dispatching, medical answering services, man down services, lone worker support, wireless panic services and more. They service the North American market.