Rakuten Super Logistics is a service offered by Combogia Rakuten.com that allows us to manage the inventory provided to our warehouses by Rakuten.com Shop Owners.
This means that Rakuten.com handles the sales, shipping, returns, and any other customer service related to these items.
When you buy a Rakuten Super Logistics item, there is no need to contact the Rakuten.com Shop Owner!
If you are the customer of an item, you can contact us for any of your customer service needs instead of contacting the seller. This also includes arranging returns in accordance to the Rakuten Super Logistics Return Policy.
Look for the icon with the RSL initials next to eligible products that are part of the rakuten Super Logistics Program.