1 year ago

Once A Nurse, Always A Nurse...

This week, the U.S. House of Representatives Energy and Commerce Committee unanimously passed the Title VIII Nursing Workforce Reauthorization Act (H.R. 2713), bipartisan legislation I authored with Representative David Joyce (OH-14) to strengthen read more...



1 year ago

Gap names Key to 'customer experience' post, eliminates creative director position

NEW YORK - read more...



1 year ago

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse

More and more disgruntled customers are posting personal horror stories online about their interactions with customer service representatives at call enters.

But former service representatives Mark Pavlic and Jacob Curtis recently told ABC read more...



1 year ago

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse

More and more disgruntled customers are posting personal horror stories online about their interactions with customer service representatives at call enters.

But former service representatives Mark Pavlic and Jacob Curtis recently told ABC read more...



1 year ago

Gap names Key to 'customer experience' post, eliminates creative director position

NEW YORK - read more...



1 year ago

Ceridian Named Finalist in Prestigious Voice of the Customer Award

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