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NO.1 You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company's booth.
You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to
Which record type should you create?
A. Contact
B. Account
C. Opportunity
D. Lead
Answer: D

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NO.2 What is required to view a Dynamic Excel report?
A. Have Outlook Client installed.
B. Create the export from a System View.
C. Have system administrator rights.
D. Save the Advanced Find query in Microsoft Dynamics CRM.
Answer: A

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NO.3 You configure a connection to Microsoft Social Listening but cannot see social insights data in
Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?
A. Ensure that each of your social listening search topics are assigned a category.
B. Configure social listening search topics and visuals.
C. In system settings, change the default setting for the Disable Social Engagement option.
D. Select the Reset Social Insights option to refresh the social insights data.
Answer: B

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NO.4 A customer can use 80 hours of phone support and 20 hours of email support, according to
the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?
A. Create an entitlement with two service level agreements (SLAs) for each type of support.
B. Create an entitlement, and link to two cases for each type of support. OC
C. Create an entitlement, with two entitlement channels for each type of support.
D. Create an entitlement, and link to two templates for each type of support.
Answer: C

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