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I've been looking online site information with regard to the problem with Nike Shox TL3 product defects and found several people had comparable issue. When they were finally able to speak with someone from Nike, they informed that they did not purchase a Nike brand product and Nike customer service refused that will them. The new balance shoes sale others dealing while using the same issue were told that the item they purchased was a "knock-off" product, not an actual Nike product and Nike would not honor any policy regarding their products for the reason. How could this be, when they too purchased their Nike product from authorized Nike ret