Customer Service Advice From the Floor of a Consumer Electronics Store | Max Yoder
For many months, I worked at a consumer electronics store. While there, I learned some important lessons from the owner, who we will call Jason.
Jason was a nice guy to me, but carried out some less-than-ideal business practices. He rarely told us to do any of the following things directly, but he always set the example that we should handle the floor just like he did. I can't stress this enough: You should take all of the following rules and do the opposite.