customer experience consulting

customer experience consulting

Creating the SOP Grid and Brand Service Manual


Standard Operating Practices is a key enabler that smoothens organizational workflow that helps increase employee productivity and improves efficiency of the organization. A well-designed and documented workflow automates processes while allowing people to concentrate on their functional areas.


Shaw Hotels & Consultancy Services Pvt. Ltd. can assist you in creating organization wide SOP’s where procedures in any area of operation are in sync with systems laid out in the design of the software.


These manuals are customized and presented with various sections including checklists, forms and formats. Standard Operating Practices standardizes procedures and ensures consistency in service delivery.


We specialise in customer service blueprints and create Brand Service Manuals for your Organisation to enable you to have an edge as well as exclusivity over competition.



Shaw Hotels & Consultancy Services Pvt. Ltd.


As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. Simply put, we provide our clients with end-to-end solutions and world-class insights that generate tangible and measureable results.


640B Khorshed Villa, Khareghat Road, Parsi Colony, Dadar East, Mumbai 400 014 INDIA


+912224116220, +912224113018, +912224165961


Email us : [email protected]


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