Call Recording Is An Invaluable Aid To Measuring The Performance Of Staff
By: Richard Teahon
There can be no doubts that measuring the performance of staff which comes into contact with your customer or client is vitally important to the success of the company.
The fact is first impressions count, and it is only through gauging staff performance and using employee management techniques can staff be optimised to perform at their best.
If your business conducts most of it over the phone, recording calls made and received by your staff will give you the information you need to determine if your staff are performing as well as they should be.
If you feel they are doing everything right then you need to take no action on training, or discip