The Real Cost of Bad Customer Service

Waiting too long to be served at a restaurant, rudeness over the phone, inability to listen properly, not providing adequate information and unfriendliness: these are a few of my pet peeves when it comes to customer service. More often than not, I am faced with infuriating customer service experiences that leave me wondering why I am using a particular product or service. With bad customer service costing businesses in excess of $80 billion per year in the United states and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously.

75 percent - The percentage of customers that find it difficult to get the attention of a